Shipping policy
Processing Time
Orders are typically processed within 48 hours (during week days). Once your order has shipped, you will receive a confirmation email containing a tracking number to monitor your package.
Shipping Methods and Rates
Available shipping options and flat shipping rates are displayed during checkout. Rates may vary depending on your location and selected method.
International Shipping
We currently ship to select international locations. Please note that additional customs fees, duties, or taxes may apply, and these charges are the sole responsibility of the customer.
Delivery Time
Delivery times vary depending on your location and the shipping method selected. Standard shipping typically range between 2-8 business days depending on your address.
If you’re using a PO Box for delivery, please allow extra time for your order to arrive.
International delivery time varies depending on the country.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Use this number to track your shipment online and stay informed of its progress.
Responsibility for Packages in Transit
While we take great care in preparing and dispatching your order, we cannot be held responsible for packages that are lost, stolen, or damaged once they have been handed over to the shipping carrier. At this point, ownership of the package transfers to the customer. For any issues with delivery, please contact the carrier directly using your tracking information.
Once your order is shipped, liability for delays, loss, or damage lies with the carrier. However, we will assist you in filing claims with the carrier if needed.
If your tracking information shows the package as delivered but you did not receive it, please contact the carrier directly to resolve the issue.
At CurryCards, we still value your business, please reach out to us within 12 hours even if you have not purchased any insurance and we will be happy to help in what we can.
Customer Obligations
Please ensure that your shipping address is accurate at the time of checkout. CurryCards is not responsible for lost or delayed shipments due to incorrect or incomplete addresses.
Customers are responsible for any additional charges incurred due to address changes after an order has been shipped.
Tracking and Carrier Support
To minimize the risk of lost packages, we partner with reputable carriers that provide tracking services. We recommend monitoring tracking updates closely. If you encounter delays or other issues, please contact the carrier directly for assistance. Be sure to provide your tracking number for faster resolution.
Customs, Duties, and Inspections
We are not responsible for customs, duties, or other taxes incurred during transportation, nor are we liable if your parcel is opened for inspection by customs or border services. These occurrences are outside of our control and do not qualify an order for compensation or recourse.
Issues with Shipping
If you encounter any issues with your order or have questions about shipping, please contact our customer service team at info@currycards.ca.
Thank you for shopping with us!